FREQUENTLY ASKED QUESTIONS

Do I need to be home?

No, you do not.  We simply need for you to make sure there is working water spigot available.  If you happen to be home, we appreciate payment at the time of service.  If you are not home we will leave an invoice in your mailbox.  You can mail in payment or call the office with a credit card (Visa or Mastercard).

I want to be home - Can I schedule an appointment?

Appointment Service - for an added charge of $49.95 to the regular gutter cleaning price, customers may select a date and time of their choosing (2 hour window - 7 am to 4 pm). The $49.95 fee must be prepaid and is non-refundable.

Can you call before coming?

Typically we do not call before coming.  On any given day, a number of variables can affect how many crews we send out or how many homes a crew can service in one day.  It’s almost impossible to know for sure if a crew can get to every home on a route.  We do not want to make a promise we can’t keep by telling you we will be there and then not showing up.  If you absolutely need to be home please refer to the FAQ answer above.

Are you licensed and insured?

We are licensed and insured for Nassau County, Suffolk County, and the city of Long Beach.

How often should I clean my gutters?

Most home maintenance professionals (including Bob Villa, Sears spokesman, HGTV Pro and This Old House) recommend cleaning and flushing the gutters a minimum of two times per year, late spring and fall.  At Ned Stevens, our most effective service is the  Prepaid Platinum Service Contract which will ensure your gutters are always clean.

Which is the gutter and  which  is the leader?

The Gutter runs horizontally across your home at the lowest edge of the roof.  The Leader (Downspout) starts under the Gutter and runs down the side of your home, vertically.

If  I pay cash do I still have to pay the sales tax?

Yes.  New York State sales tax law clearly indicates sales tax applies to all gutter services including installations except a whole house complete gutter installation.  The form of payment has no bearing on Sales Tax.  (see New York State Department of Taxation and Finance Publication 862 – Sales And Use Tax Classifications Of Capital Improvements And Repairs To Real  Property)

What does a gutter cleaning consists of?

See Procedure

How much does a gutter cleaning cost for my home?

Click on the following link and just choose from the drop down menus for a free, no obligation gutter cleaning price quote. Schedule a Service

What is a Prepaid Platinum Service Contract?

The Prepaid Platinum Service Contract is a gutter cleaning service that consists of 4 prescheduled cleanings per year.  They are generally scheduled for early fall (October), late fall (December), early spring (March/April), and late spring (end of June).  This is the best way to ensure the best gutter maintenance for your home.  To read more please click here.

What if I need more than just a gutter cleaning (IE. REPAIRS)?

During the gutter cleaning our men make note of any adjustments or repairs that need to be made.  Minor repairs ($25 or less) are typically made at the time of the cleaning and added to the invoice.  Any repairs or installations exceeding $25 are written up as a repair estimate and given to you along with the invoice for the gutter cleaning.  You may then sign the repair estimate indicating your approval for the work to be done and fax or email your approval to our office.

Your crew was here and left pink and yellow sheets along with the invoice – what are these?

The pink and yellow sheets are duplicate forms of our repair estimate form.  The forms indicate specific areas of your gutter system that require further attention.  The yellow copy is for your records.  The pink copy is for your signature approving the work.  If you do not understand the form, simply call our office and a customer service representative will be happy to help.

I just had my gutters cleaned by Ned Stevens and they still leak – WHY?

If the crew left behind the pink & yellow sheets, that indicates your gutters are in need of further work – either repair or replacement.  The gutters may have been perfectly cleaned yet they still may leak – WHY?  Gutters are similar to cars in that just because you give your car an oil change, it doesn’t mean that you will have fixed every problem you car has.  Although the oil change was a necessary part of routine maintenance, it clearly is not a solution to all the problems the vehicle may have.  The same is true for your gutters.  Although most customers’ gutter problems are resolved with routine cleanings, some customers require further work.